Returns & Exchanges

Returns & Exchanges

We want you to love what you order. If something is not right, here is how returns and exchanges work.

Return window

You can return eligible items within 14 days of delivery for a refund to your original payment method. Items must be unworn, unwashed and unaltered, with all original tags attached.

What cannot be returned

  • Items marked Final Sale on the product page.
  • Gift cards.
  • Items that have been worn, washed, altered or damaged after delivery.
  • Intimates, jewelry and accessories that are not in their original packaging, for hygiene reasons.

How to start a return

Email shop@kujuscloset.com within 14 days of delivery with your order number and the items you would like to return. We will reply with instructions and the return address. Some independent brands ship from their own studios, so the return address may differ by item.

Return shipping

Customers are responsible for return shipping costs unless we sent the wrong item or it arrived damaged or defective. Original shipping charges are non-refundable. We recommend using a tracked service, because we cannot be responsible for returns that do not reach us.

Refunds

Once we receive and inspect your return we will email you. Approved refunds are issued to your original payment method within 7 to 10 business days.

Exchanges

We are happy to help with a size or color exchange, subject to availability. Email us and we will check stock. If the item is unavailable, we will offer a refund.

Wrong, damaged or defective items

If your order arrives damaged, defective or not as ordered, contact us within 7 days of delivery with photos. We will send a replacement or refund at no cost to you.

Discount codes

If you used a discount code, any refund reflects the amount you actually paid.

Questions?

Email us at shop@kujuscloset.com.